关键词: 信息行为异化, 信息焦虑, 思辨力, 信息服务, SOR

Abstract: Based on the stimulus-organism-response (SOR) model,this paper constructs a theoretical model of the influencing factors of female users′ information behavior alienation.A total of 329 valid samples were collected through questionnaires,and the data were analyzed by PLS-SEM for hypothesis testing.The model results show that system function overload,information overload and uneven information quality all positively affect female users′ an-xiety,and anxiety positively affects female users′ information behavior alienation.In addition,critical thinking negatively affects female users′ information behavior alienation,but has no significant effect on female users′ anxiety and the relationship between female users′ anxiety and information behavior alienation.It is concluded that information providers need to improve the service system,society needs to alleviate female anxiety from multiple dimensions,and female users need to improve their own critical thinking.

Key words: information behaviour alienation, information anxiety, critical thinking, information service, SOR